Hi - just sharing some RAC service issues. I have been a member for over 25 years and happy with the service in the past. However, I had a breakdown in December on a bitterly cold night & the RAC declined to send out help as their system indicated that my car was within 0.25 miles from my home & I did not have home cover. I sent evidence that this was not the case & stated that I had young children with me & they still declined to help. So, I had to abandon the car, get myself home & then arrange for the car to be recovered & repaired. I sent in a formal written complaint on the 10th December & I am yet to have that resolved. All I have had from the RAC is an email asking for more time. It takes 30 seconds to go onto google earth & check the distance I was from my home so I can only assume they have specially trained snails for this job as I cant see the need for 2 months to verify the distance..... So - dire customer service, failure to send help to a single parent with children on a freezing night & then complete failure to resolve a complaint within 2 months..... Please be aware of how the RAC is currently treating its members.