Our driver broke down on the M1, 9.5 miles away from south mimms services at 05:10 as account holders the driver called RAC at 05:20, mechanic was on site shortly after and advised it needed recovery. Recovery truck arrived around 7am and took driver to South Mimms arriving at 07:30 to be told that somebody else would now collect him, at 10:18 he was collected by SECOND recovery truck for a 30 mile trip to Thurrock services arriving at 10:58. The driver was then told ANOTHER truck would collect him to take him back to Whitstable (our depot). 5hours 40mins later from arriving at Thurrock after multiple phone calls and being told truck will be with you in an hour, at 16:40 driver is collected for the 3rd time to make the last leg of the journey finally arriving at 18:00. UNACCEPTABLE..