Absolutely terrible service, you don’t even speak to a human being anymore to report an incident, you are just sent a link to report online, and I was told after submitting mine that it would be a 4 hour 30 minute wait, alone on a back road at night in the middle of February in the freezing cold. Told you’ll be sent ‘regular text updates’ which just say they’re ‘on the case’ and not to call them with no actual indication of time. I did call anyway and after being on hold for 30 minutes spoke to someone. By this point a random passer by had stopped and offered to change my tyre (after popping it going down a pot hole) so I luckily only ended up being stranded for about an hour - no thanks to the RAC. They’re pre recorded message on their phone line is that they’re ‘extremely busy this summer’ … IT’S FEBRUARY!!! Shocking