At 1pm on Thursday my car broke down on our way home from Liverpool. We broke down two hours away from home but I wasn't worried as we pay for RAC and have our car insurance with RAC too as have always thought of it as a company I could trust. I was left on the side of the motorway for three hours with my 17 year old daughter. After several phone calls we were eventually towed to the nearest services to meet the driver who would rescue us as far as he could before his driver hours ran out. He dropped us to Strensham services (an hour and a half away from home) at just after 7pm. He had told the RAC what time we would be there so that the link recovery could meet us there. After several phone calls (from me, I have had no phone calls from RAC apart from the initial two calls when we were on the side of the road, and the phone call I will go on to explain about in a bit) it was finally decided after midnight to send us home by taxi and our car would follow on. My daughter and I were left at this services for hours and after all the shops (apart from one) had closed. We were cold and alone! We finally arrived home by taxi just after 2am. I then phoned yesterday to try and find out when my car would be delivered, no real answer. It is now 9:35pm on Saturday (we broke down at 1pm on Thursday!) and I still do not have my car back. I tried RAC again earlier (again, no contact at all from RAC about what is going on, all coming from me phoning each time!) and they seemed to think it would be here between 8 and 9pm tonight. Still not here so I am going to have to phone AGAIN! They left two woman stranded for many hours while my husband who had a pacemaker fitted less than two weeks ago and my other daughter were at home worried about us. I have chronic pain and arthritis which means I can't be cold for for long periods of time. Being left in a car in the cold (snow and ice on Thursday) has really not helped at all. I honestly can't believe what we have been put through. I have been emotional ever since and still the nightmare is not over as I still don't actually have my car back! Extremely disappointed in a company I thought were reliable. I completely understand we have been in strange times during the pandemic a day lack of drivers in this country, but lack of communication from this company cannot be excused at all! And if they are struggling to provide a service, stop taking people's money! Extremely disappointed.