On 17th February 2022, at 5pm approx, we called the RAC due to a tyre blowout on the M5 in hope that they would use one of their "trusted partners" to get us a tyre and change it. Sadly we had no spare but you'd think something so simple would be resolved. Instead, they are trying to wiggle their way out of this one by saying we had no tyre cover and only a 10 mile tow. They have changed a tyre for me in the past where they got it and I paid for it and put it on, so its not really an excuse. To add, we were towed to the next services and literally left stranded with no resolution. We were told by the towing guy that we would be lucky to find a tyre company in that area to fix our issue. He then left. We called the RAC again to see what else we can do, because by this point we had a flat battery due to hazards being left on while we were broken down earlier, and RAC failed to come out and jump start us (it was 2:40am by then the next morning so total of 9.5 hours of no resolution - the same day storm Eunice was closing in so we had no choice but to take matters into our own hands). We sorted out our own 24 hours recovery service and had to swallow a cost of £440.00 which RAC agreed to only compensate 40.00 GBP which was unacceptable. Sadly, I have used RAC for many many years via my Barclays Bank insurance policy prior to having my own direct account, and they have always been good with NON URGENT situations, but in this instance in particular, a real emergency on the M5 was treated absolutely terribly. We were left stranded! It was just awful and very typical that in a real emergency situation they were awful and sadly to add, their partner (towing guy) was very rude and had no customer service experience at all. We were also in the van at the back of the tow truck when we were towed. I was also asked to drive up the ramp onto the pick-up truck with a flat tyre. I mean, is that even legal? The entire claim and details of this has been supplied to the Ombudsman service with evidence of their rubbish services. We trusted and paid RAC for this service and they did not deliver at all and caused a lot of stress and anxiety.