At 2:45pm today, my breakdown was logged with RAC. My vehicle is covered by my lease company and these are who they use. I explained the car wasn't driveable because the gearbox had gone but I was told someone would come out and that there was no wait time available. Odd. Then a lady rang to tell me I'd have up to a 3hr wait but that I was priority so someone should be with me sooner. I received updates via text but these stopped after 2 hours. By this time I had managed to get to my mums 10 miles away so when the updates stopped, I assumed it was because the technician had arrived at my car without letting me know and I made my way back to my broken down car in my personal car. No technician in sight so after 20mins I rang for an update. I was told I wasn't priority and that I'd have to wait until 8:30pm for someone to get to me. After telling the chap this wasn't good enough, he said someone would be out between 6:30 and 7pm. It was 5:45pm at this point. Technician rang to say he was on his way. Asked what the problem was then said it wasn't anything he could fix so they'd have to contact a 3rd party recovery company and that he wouldn't even come to look at my car. I was told to wait to hear from them, this was 6:35pm. By 7 I decided to go home as I needed to eat and go to the loo. As I got home, at 7:10pm, I receive a phone call from RAC asking where the car key is because the recovery company wanted to know. Were they at the car? Who knows. Anyway, he said he'd let them know and ring me back in 5 mins. At 8pm I receive a call from yet another person from RAC with an update. They couldn't find a recovery company to pick my car up and their suggestion was that I wait indefinitely to hear from them and that they would contact me when the recovery company is 20mins away. I was expected to wait all night for this call that may never come.. At 9pm I called them again for an update. They had no log of the call at 7:10pm, had no update other than they'd tried 11 local recovery companies and they all refused because my car was too far away. Local companies to me or them?? Again, I was told to wait for a call. Its now 00:10am, nearly 10 hours after I broke down, and my car is still sitting at the side of the road outside someone's house. To say I'm disgusted with this service is an understatement. How on earth can anyone say that this amount of time to wait for recovery and this kind of service from one of the UK's biggest breakdown companies is acceptable? I will NEVER go back to this company and will make sure my next lease vehicle isn't looked after by them.