I called my breakdown insurance company on 19/3/2022 at about 8 pm because My car was not starting, although the battery was patent. RAC petrol Simon (Mobile. Number: 07966602904) came after a long wait of about 2 hours.  He told me after a visual inspection that he couldn't understand what the issue actually was, so the car should be taken to a garage.  I requested him that at least he should try a jump start by connecting my car to the battery of his professional van which he kindly did but couldn't start the car. I called the insurance company again soon after the RAC petrol went back and asked them to arrange a mobile mechanic for my car as I had to go along with my family to Bradford to see my seriously ill cousin but they told me that they have already sent their mechanic,  who I believe was not a suitable qualified mechanic. Further, they told me that I would have to wait for Monday as garages were closed on Sunday and they refused to help me further till Monday.  I  hired a private car by spending £550 and went to Bradford.  On coming back I called the company again to send me their RAC Petrol report. They told me that the report has not been submitted to them yet and that they will ask the relevant department to collect and send me the report as I requested.  I was really astonished when I googled and hired for £60 the services of a mobile mechanic in my area and told him that despite the battery being good, my car was not starting. He just refreshed the settings of my car on the dashboard and started the car successfully and there is no issue afterwards. It means the RAC petrol Simon didn't know this quite simple thing, that is why I believe he was not a qualified mechanic at all and he as well as his company didn't try to help me in this difficult time despite my request again & again.  They haven't only failed to help me, for which I pay to them but also caused me a financial damage of £610 beside tremendous mental torture.