Avoid like the plague. I’ve been a loyal customer for 5+ years and have made 2 call outs in total. Despite this, my yearly newly always increases and I have to waste time battering it down simply for being a loyal customer and not actually using the services! RAC have refused to beat last years policy even by £1, despite not making a claim and none of my circumstances have changed. Customer service and the complaints department have been appalling. I will never return to this shamble of a company. Please don’t waste your time and go elsewhere unless you want to pay through the nose for something you may use once every 3 years…. And be warned when you do actually need them, you’ll have to wait for 5 hours and they will arrive with the incorrect equipment, unable to help.