DO NOT EVER USE My daughter broke down m5 services Friday 1st 1600hrs took over 4hrs and a call from dad to get mechanic there ,he turned up ,useless ,,,looked at car checked fluids reved car few times ,said don't know call transport ,my daughter done better car check ,he didn't even plug in fault code reader,eventually recovery turned up took them 23miles to next service station M42 saying another recovery will take them rest of way ,,,guess what ,no recovery was told leave car there and taxi home to Norwich,daughter said no as you're insurance then void ,she was asked what room she wanted for hotel then till arrangements made for recovery , anything would do ,1hr later another call ...what room would you like 😠😠 eventually taxi ETA 0410hrs this is now 12hrs later,..0445 no taxi ,,called to be told oh taxi cancelled we didn't rebook another oops..0600hrs daughter actually at a hotel now 14hrs later from 1st call Daughter still waiting DO YOU FIND ACCTEPTABLE TO LEAVE 2 ,19YEAR OLDS GIRLS LIKE THIS,,,,I DONT ,LETS SEE WHAT THE CEO OF RAC HAS TO SAY ABOUT THIS CAUSE I WANT ANSWERS