The operation is an evident scam. Operating under the RAC logo, it is badly missold by car supermarkets, then when the clients try to claim Assurant - formerly The Warranty Group - does everything they can to dodge responsibility. The dillution of who is responsible for what is unbelievable. We were incorectly sold their 'warranty' in 2019, the vehicle failed and after taking it to their recommended garage it has been nothing but problems: the garage could not fix the car, after spending £3k with them we ended up at BMW with a bill of nearly another grand. the car is still not right. Assurant declined the claim because in their opinion their appointed surveyors - ACE - determined that teh car failed because of natural wear and tear. this is in their fine print, and they practically have an option to decline all claims this way. When I proved that the ACE report is full of errors, and ACE issued a letter of apology, they demanded taht they do another inspection - of the parts salvaged - because the car has been reassembled. This report speculatively said that the engine failed as a result of natural end of life of individual parts. This included a cracked timing chain cover (!). it is nothing but a scam which begins at the dealers who systemically missell this 'product' by omitting important terms and conditions, and by providing evidently false information. when challenged about this Assurant claims that 'they have no influence how third parties sell their product', then goes through forcing people to go to 'recommended garages' who are often shoddy setups with unqualified mechanics, to clauses in the contract shedding all responsibility from Assurant. RAC is only the front brand and has no clear connection. Stay away from these fraudsters, you're better off giving your miney to a Nigerian Prince.