Unfortunately I had the misfortune of signing up with RAC and suffered 2 breakdowns. First was in winter broke down away from home it was 3 degrees outside and had to wait 4 hours for attendance . 2 nd breakdown was at home today following 5 hour wait I was called and asked if they could come tomorrow ?! , I kind of needed to be somewhere today hence why I went to drive my vehicle and have work in the morning. Will I take a day unpaid off work to wait around for a second day for you to not attend ? Sorry no. So an hour later I get a call saying a local partner will attend. 6 hours after my call . They do send a lovely txt every half an hour saying they are sorry ect. But your custom is not as important as responding to non contract customers where they can double up on profits.