If no stars was an option - I’d pick it! First time using RAC today. Absolutely shocking service from RAC today. I got locked out of my car and was told it would be a couple of hours wait - sure that’s fine, I did explain I am a domiciliary carer that visits very vulnerable clients so need my car back ASAP - they said I’d be put on the priority list. All was fine. I got the regular updates and waited the ‘couple of hours’ in my mind a couple means 2. The 3 hour mark hit and still no sign - I called up and was told to refer back to the text messages, 3 hours turned into 4, then 5, then 6…I was absolutely freezing cold and only had the “we’re sorry you’ve had to wait” texts - I then had no more updates. The app then updated to say they’d be out TOMORROW MORNING!!!! Absolutely shocking. What’s the point in having breakdown cover if they don’t come out. Another customer leaving the shocking service. So today was a waste of my time and a days worth of money not earned.