I got stuck in a muddy alley at UCKFIELD SUSSEX on saturday afternoon I called RAC EMERGENCY line and explaned what happened 1 team was sent and after observstion , took photos and said that it will pass the report to the office so they send appropriate vehicle . 5 hours later a can cam which was around 23:50 Have in mind i got stuck at around 16:00 After observation photos were taken for the 2ND TIME AND WAS TOLD THAT THE REPORT WILL BE PASSED ONTO THE OFFICE SO THEY COULD SEND APPROPRIATE VEHICLE FOR THE JOB. Waited till 00:53 and as no one called me , ive called the emergency line , and asked what is going to happen !?? I was told that it could be sorted in the morning , and APPROPRIATE VEHICLE WILL BE SENT TO DO THE JOB ! I was offered a taxi however choose to get home with another vehicle so i could be brought with a taxi from my home adress as i didnt want to drice as i was on the road for 22 hours at the day the accident happen , on which the operator agreed to ! So next day comes and i have a call from 2 different Road assistance guys who SAID THAT THEY ARE ON THE WAY and when i personally informed and advised that if they come with a HGV or a van The rescue will not happen as the alley is narrow and for that REASON A 4x4 IS MORE APPROAPRIATE FOR THE JOB they told me THAT NO INFORMATION IS PASSED ON TO THEM REGARDING SUCH INSTRUCTIONS AND THEY ARE WITH UNSUITABLE VEHICLES FOR THE RESCUE !!! HERE I AM CALLING THE OFFICE AGAIN EXPLAINING THE SITUATION FOR THE 1355221 time AND FROM THE OTHER SIDE (office) WAS INSURED THAT ALL INSTRUCTIONS WERE TAKEN UNDER CONSIDERATION AND A SUITABLE VEHICLE IS ON THE WAY !!! So here we are getting to the point where i ask the RAC TO book a taxi FOR ME so i can get to the location of the accident which is AN HOUR DRIVE FROM MY HOME ADRESS!!! The taxi DOESNT COME AT THE CONFIRMED AT 1st time frame of booking , I wait another 30 mins on top of the 20 mins suggested in the booking and still nothing !!! I call the office asking what is taking so long and GUESS WHAT ?? The booking has been cancelled as THEY WERE BUSY 😞 When i asked why was i supposed to find out by calling YOU THat the booking was cancelled i got NO ANSWER IN RETURN !!! After another hour i FINALLY GOT A TAXI TO THE LOCATION OF ACCIDENT !!!! On my way i had a call from the office that a suitable vehicle will be at the location waiting for me which i taught at the time is a relief … but NOT FOR LONG !!! When i got there I SEE A SMALL LORRIE LORRIE WITH A PLATFORM WAITING FOR TO RESCUE ME … the guy tried his best but his EQUIPMENT FAILED TO EVEN START THE AID …. When i asked him what happened to the 4x4 he answreenthat he WASNT TOLD THAT A 4x4 was needed as they dont get info about details , they just receive a breakdown call …. So shortly after he got in the lorrie he said that he is going back to base with is MEDWAY , i asked WHAT ABOUT ME ?! And he said i should call the office !!! I did call the office and GOT NO ANSWER !!!! I had no transport back to my home (i was brought by a taxi from LONDON , the location is UCKFIELD SUSSEX 1 HOUR DRIVE FROM MY HOME !!! NOBODY CALLED ME BACK TO ASK IF I AM OK !!!! Today which is on the next day i RECEIVE A MESSAGE FROM R A C ASKING FOR A FEEEDBACK WELL HERE IS MY FEEDBACK : R A C USELESS WHEN IT COMES TO RESCUE