I called the RAC on Friday to ask about replacing my car battery. I was specifically told (and have the recording that proves it) that I can buy my own battery and call the RAC on the day I need to get it fitted. (I ask "it's fine if I buy it on my own, I don't need to buy it from you" and the answer is "You can buy it on your own as well".) I called today but was told that the RAC won't fit a car battery not bought from them. This is a very bad customer experience. I am down 120+ pounds I paid for the battery, and cannot find anyone that would help me fit it (I called 10+ places today, all are just fitting batteries that they sell). The customer service was unhelpful and said "we'll review the recording to make sure that this doesn't happen again". As if this helps me :(.