My 4 days old car broke down. I booked a service for the next week and arranged the delivery of the car. RAC booked me for a day before to take the car for the service. On the day of collection I rung RAC to ask for a time slot for collection and it was 10am-1pm. Then I called RAC few times and I was told that they do not guarantee to deliver the car on time. They actually said, that they do not guarantee anything that is going to be delivered today, tomorrow or anytime. Hugely disappointed with the company. If you have a choice avoid. It's very shame but it looks that I have to pay recovery cover with someone else although I have 3 years brake down cover with RAC for brand new car.