Where do I start ? Having never had to call them out and test the service I have paid for I was shocked at the Terrible service. Firstly the woman I spoke to on the help line sounded like she couldn't careless about customer service. I've had more engaging conversations with a Cat ! My car broke down about half a mile from home and wasn't drivable, it was on a Sunday and i decided not to call breakdown as it wasn't far to push the car home and call them on Monday to get it towed to the garage. I called them on Monday to be told that they don't do home recovery but they would if it broke half a mile from home or more ! I was more concerned on removing an obstruction, Half a mile !! This is probably the worst excuse for getting out of something I've ever heard. Then the belligerent operative tells me that they could recover it from home but it would be an extra £120, even though I had home start cover on my policy because it wont start and needs recovering that's not included unless the breakdown occurs half a mile from home or more. I phoned an independent recovery company and had my car taken to a garage 15 miles from home for £50, I would have expected this to have been more expensive. For those in the Bedfordshire area the number of the recovery chap is 07909 777640 (Robert) Who I have to say exemplifies what this type of service should be. I always thought of the RAC as a prestigious organisation, however after reading the reviews left by others I can see the whole service appears to have gone to the dogs so to speak. Ironically I also have my car insurance with them and my annual renewal has gone up by over £80, however if I go on to a comparison site I can get it cheaper with them as a new customer ! I have been driving for over thirty years, I have a clean license and have never once claimed on my car insurance yet for being careful you are penalised or ripped off..... Needless to say I am taking all of my insurances elsewhere this year and have saved over £200 in the process.