I bought a car and part of the deal was a years breakdown cover. As I had breakdown cover with my insurance policy I did not require renewal. I moved house within the period and thought nothing more. I never passed on my bank details to RAC however, I noticed that £65.98 was taken out of my account by the RAC. I assume my details were passed on by the car dealer. I called and challenged this and was told that I didn’t opt out. I was told a letter was sent out giving me the opportunity to opt out. As I had changed address I never received this letter. After explaining the situation I was told I would receive a refund less a £25 cancellation fee. I challenged this and asked for a telephone number to make a complaint. The RAC employee said that didn’t have a telephone number and I should take up with the dealer. I never had an agreement with RAC yet I am out of pocket for an agreement between the dealer and the RAC. This is sharp business practice by the RAC in my opinion. Therefore, for customer service and refunds don’t expect a great deal. Seeing the low ratings I suggest that potential customers take note and chose a reputable company for breakdown cover.