I would leave 0 if it let me. They made me wait 3 hours before attending (it was an off peak time) the guy as there 2 minutes and said i needed recovery. It was subbed out and that company told me it would be 5 hours. Totally unacceptable behaviour. An emergency service making you wait 8 hours to get your car picked up. Absolutely outrageous and unforgiveable. i had it recovered myself (i waited one hour) and i will be seeking reimbursement from RAC. They clearly don't want to use up resources even though i have the absolute top cover with EVERYTHING included. This is obviously their cost saving scheme. Do not use if you have any sort of a life, or, do use them if you enjoy waiting by the road side for 8 hours!