Phoned 10.30 pm for assistance. Told there was a 3 hr wait. 2 hours later received text informing us that a trusted partner would arrive shortly. I phoned Walsall HQ an hour after the text to be told the wait for the trusted partner was 2 1/2 hrs from receipt of the text - so still 1 1/2 hrs to wait till 3.00am. Arrived slightly earlier at 2.30 am. Very pleasant man but simply a recovery truck, without diagnostics on board, to take us home. If we had been given full facts from the start we could have made arrangements for our car to be recovered the next day and enjoyed the night in bed instead of sitting in the cold. As we pay for the highest package in membership this is not what we expected to receive. We won't be renewing in August!