Called RAC from home at 12.30pm because the car wouldn't start, guessing replacement battery needed. Had the first text at 12.57pm saying they are busy and will get to me as soon as possible. Updated version of same text sent at half hour intervals. At 4.59 pm I received a text saying I'd been handed over to the priority team and would be contacted shortly. At 7pm l called to say I've been waiting over 6 hours and the past 2 hours I've been moved to priority but still haven't got a time for anyone to arrive. Received a call at 7.15pm to offer me either a 7am-9am slot or 6am-8am slot tomorrow morning and an apology because they are busy. I have to be at work by 9am so was assured that it would probably be earlier in the time slot so I've opted for 7am-9am. Assuming they arrive at 7am tomorrow morning it will be an 18 hour wait. Absolutely appalling service