There wasn’t zero stars . I called the RAC at 10 am and was told it would be a couple of hours before I was relayed home . It’s 7.51 pm and I’m still not home . I’m half way, waiting for a truck that I was promised would be here at 7pm and now been informed 1 hour at 7.50pm which means possibly 8.50pm . I’ll not be home until after 10pm at the earliest . 12 hours where I’ve been continually told it won’t be long , it’ll be 90 mins , it’ll be there , it’ll be another 35cm mins , someone will call you back shortly …. ALL DAY LONG . 12 hours of promises so I couldn’t leave my van to go anywhere ,do anything except wait for the van or the phone calls which never came . Wouldn’t be surprised to find out the office staff are playing a game of how long they can keep people waiting . RAC , I will NEVER give you or your **** services a penny of mine ever again. Oh and I’ll be getting in touch with the Ombudsman too. In fact I’ll do that while I’m waiting .