Auxiliary belt snapped on my van at 9pm on a Friday evening in the middle of Wales. I was initially told there were no patrols in the area or the following day and that they would pass the call on to a contractor. I spoke with the 3rd party recovery guy and told him it was a 10 minute fix if he could get me a new belt. Even though I was initially sure that a patrol van would surely carry such an item as an auxiliary belt for one of the most common vans on the road I finally accepted that I wouldn't get one until the next morning, which meant sleeping in the van on the side of the road until the Auto spares shop opened at 9am the next morning. The 3rd party guy promised to call me at 9:15am the next morning and let me know if he'd got the new belt. By 9:30am (after waiting now for over 12 hours) I still hadn't heard from him and started to call him, he eventually answered his phone and told me that he couldn't get the belt and had passed the call back to the RAC. The first thing I did was phone the Auto Spares shop in Welshpool where he told me he would get the belt from and asked if they had the belt for my van. Yes, they had the belt £20 and they also told me that nobody had called them that morning besides myself trying to get that belt! Thankyou very much ERS recovery in Welshpool for lying and leaving me all night with false hope that you would help get my van rolling again. I eventually had a friend bring a belt out to me and we fixed it within 10 minutes. Still waiting for RAC to call me about the complete mess they made of my recovery. Absolute shambles of an organisation, Been with them for over 20 years, but won't be renewing.