Never in my life have I ever had a… Never in my life have I ever had a worse experience with customer service than I have today with the RAC. Their office is full of liars and deceivers who say anything to get you off the phone and if you don’t hang up, or if you ask too many questions, they will happily hang up on you while your stranded on the side of a motorway on the hottest day of the year. Let me explain what happened, the van broke down at 9am on the 17th of June 2022 so immediately the rac was called. The company I work for pays extra to get service quicker during emergencies and I was told a 2 hour wait time at 9am. Not an issue I’m happy with that and if I got that I would be giving them a 5 star review. However as you can probably guess that didn’t happen, 11am rolls around and I call for an update on the recovery and am told they are running behind. Another hour goes by and I’m fed more lies that they are running late but will be there soon. Eventually I call again at 12:30 and am told they are struggling for a recovery truck so they will order us a taxi. Of course I was happy with this but again this was a lie and no taxi was ever ordered so I’m there wondering again how and when I’ll be recovered while baking in the heat. More phone calls later and I am physically pleading with an operator on the phone to put me onto a manger or anyone higher up so that we can sort out how I am going to get home, I’m disgusted to say that the operator hung up on me and I can honestly say that I lost my cool at that point. The time was now 3pm and I was no closer to knowing how I was going to get home. More phone calls and more lies pursued until I was eventually told they have sorted a driver to take me from Warwick to Sheffield and he would be there for 4pm, 7 hours after the break down was first reported. The driver did come at 4pm and I was happy the nightmare was finally over but oh wait, no it was far from over, the driver was only willing to take me to Tamworth service station just 20 miles down the road. I receive a text saying a new driver will take me the rest of the way and he will be at the services at 5:30 at the latest. Get to the services at 5 and wait around and again no driver at all. Call customer service again and am told there has been a mistake and it’s going to be a 3 hour wait. So I’m abandoned at a services with a dying phone, sunburn from the hottest day of the year and paying £3 for a bottle of water to stop myself from dying, more customer service calls and again when begging to speak to a manager being told it’s not possible and pleading to speak to anyone higher up than the people who answer the phone, I get hung up on twice more. Not once did I swear at the customer service people, I was begging and being distressed from being stuck in the sun since 9am. They are the most unsympathetic and horrible people I have ever had to deal with in my life. Not once have I ever left another review with a company but this is the most appalling experience I have ever had. I wish the story had a happy ending but I am currently writing this review at 7:15pm at the Tamworth service station. I’ve looked at my call log and have made over 20 calls to the rac today. Every-time I called they said a manager would speak to me and guess how many return calls I have had from a manager, if you guessed 5 you would be wrong because the answer is 0. Not a single person cared enough to call me back. Over 10 hours since my first call was made the only progress I have made is being dumped at a service station 20 miles down the road. They say a taxi is coming but who knows if that’s just another lie to get me off the phone. Hang your head in shame rac because this is appalling and I would encourage anyone who’s thinking of taking a policy with them to reconsider.