Firstly, I called them 8 :42 am and told them that I have 4 daughters have to go to school. They did not turn up and I called them again at 11:00 am. They told me they are busy and it will be at 3:00 pm. I was very angry and talked hard to them, then asupervisor called Picky called and said at 5:00 pm now. I called .you insurance company as I bought my breakdown cover from them. They said they gave nothing to do. I called again and was losing my oatience and telling them I will sue them, then suddenly they said it us fir sure 5:45 pm. The Patrolman arrived and he started to convince me to buy a battery from him for £184. I was shocked and he told me that I need to sign if I don't buy it from them that next attendance will cost me £85. My cover is covering me as many times from home start. They let me wait 9 hours. My four daughters missed school and caused me a lot of stress and ruining my day. They are really horrible. I will cancel my insurance and the break down cover. The problem is that courts are only supporting the SHARKS and not looking after vulnerable and innocent people. We are living in a crazy world. I am calling to boycott RAC.