There is no place to give no stars for this company. I have been let down dreadfully by them. We are members of this company via Barclays Bank. Left on an empty sixth level multi-story car park in the dark with a flat battery and very sick friend after being promised on numerous occasions that an RAC van was on the way. My husband who was in York even phoned them and told them my friend was very sick and I needed to get her to A and E and could they get there soon. Early that morning she did end up in hospital poorly. After numerous phone calls/attempts to the RAC I was promised someone would come and I would be contacted prior to the arrival. I was phoned at 3 am to say nobody was available until the morning and therefore nobody would be coming before then. the RAC did offer to pay for a taxi home and back to the car park the next day. I tried to explain that my friend had now become so ill that we were now waiting for an ambulance as they have taken so long to get here so I couldn’t book a taxi home as that would mean leaving my friend by herself, and I wasn’t going to do that. I managed though to book one for the next day for a slot between 10.00 and 1200 from York to Leeds. They did pay for this taxi and promised someone would be there that day at about 12.00h to sort my car out. No one came. I Phoned them again at 12.40 and got a reply that there were no guarantees that anyone could come. He would give my case to the mechanics and they would ring me when they could come. I explained that I would be left as a lonesome lady on the sixth floor of a multi-storey car park again. Did this mean I was going to be left here overnight if no one was available. He said he would put my request in again and I would have to wait for a phone call. In the end at 2pm I had lost all confidence that anyone was going to turn up. No updates as promised since 11.30 pm the night before. I rang the Green Flag Company and explained my situation and asked if they could possibly help me. I paid the lovely green flag 150 pound to charge my battery up. It took 4 minutes. They came from 15 minutes from the first phone call I made to them. Later that day at about 4pm ,16 hours approximately after my first call to the RAC somebody phoned me from the RAC. I told them I was at home thanks to the lovely green flag people. He apologised for how I was treated. I told him I felt it wasn’t his fault he had just picked up the call. I would be very cautious in joining the RAC and look at other reviews before deciding whether or not to join this company.