I had to pay £85 to have a breakdown attended to after paying over £300 for a joint membership with my mother. A single policy allows 6 call outs but this is halved to 3 each person in a joint membership. So between us and 3 vehicles we had 6 call outs for different reasons. Even although its unlimited call outs. The time taken to respond in one incident was over 12 hours, after 12 hours wait I cancelled as I had to consider child care and safety at night. The following day I was told I was priority so a full day was wasted in real terms. Today after I was charged £85 I waited over 5 hours for assistance. I thought I had paid for it to be towed, but I was left at the repair garage miles from the house as I watched the RAC turn and drive in the direction I was walking.(covid is over according to London gov). If I had not had money on me to get a taxi at the nearest tesco I would still be walking home.The workers that attend call outs are always polite and helpful to date but the associate company that RAC use on the island of Lewis was exceptionally helpful when Hughsons sent their worker Robert to tow my LGV into a garage when the gearbox failed. The automated system is diabolical as its not able to understand regional dialects, which are very common on mainland Scotland as well as the rest of the UK. The constant referral to an online system when there is negligible coverage in the North of Scotland, northern and western isles is excruciating and worrying that help can't be found in so much of the country.