What went wrong??? Left for almost 7 hours, constant text messages saying they were "working hard" to get to me but were busy. I had enough battery to eventually phone a friend who kindly towed my car home. At 11'30pm a mechanic messaged to say he had arrived but I'd gone. He knew I'd managed to get home but didnt want to wake neighbours up which is understandable. The following day I phoned the office but was told basically it was my fault for leaving the location without telling them. They wouldn't help as I dont have home recovery. The staff member spoke to a team leader who blatantly wasn"t interested. 5 minutes after the call ended I suddenly start to receive text messages again saying they were trying to send a patrol to me! I felt as if I was being made fun of. A mechanic then phoned me, arrived 10 minutes later, was able to fix my car in half an hour. He was very professional and efficient. I have no complaints at all regarding the mechanics but I do feel sorry for them having to work for such an appalling company. The rac is happy enough to take peoples money but dont provide the service they claim to. As for supposed "customer care" its non existent. They really need to employ people who can actually communicate with customers. Shame on you rac. Disgusting.