My van , broke down 120 miles from home last night (04.07.2022) and they promised someone will go and collect it. Then they called to advise it will be taken into their storage, and we will receive a hire car (estate to replace a van). After another hour or two, they told us, we will not get a hire vehicle today... it is now about 20:00, and we are stranded 120 miles away from home. We checked into a hotel and left in the morning, as the van was "taken" to their garage. Well, surprise - the van was still where we left it last night and now they will take it today to the storage and hopepuffy will deliver it back where it should be in London TOMORROW - 06.07.2022. Absolutely absurd, no wonder the rating is so low....