Hi, just over a week ago the RAC took £175 out of my bank to renew my policy. When I phoned them to cancel, they told me they had sent an email to inform me of my new policy. I NEVER received it!!! After moaning to the lady on the phone and her keep asking her manager I received a FULL refund. Yesterday the same thing happened to my son. This time they said he has to pay a £25 cancellation fee as they sent him an email to confirm his renewal details. He ALSO didn’t receive ANY EMAIL. We booked a call back from a manager but they failed to phone us!! My son put in a complaint which he lost and they are insisting they are keeping £25!!!! By the sound of it they are conning lots of people. AVOID