Why can't I give minus stars on this review site for RAC, although I suppose they could get one star for answering the phone - albeit after half an hour waiting. Yesterday at about 16.45 my car broke down with clutch/gearbox issues. I was a woman, on my own stranded at the side of a country road with heavy traffic whizzing passed. At 17.15 I finally got through to RAC breakdown call centre, and was sent a link from which they could find me - I also gave them my exact location. I was told a breakdown assist would be with me within 2 hours. At 18.30 I phoned to get an update and was told there was a delay at the previous breakdown and I wouldn't be attended to until 17.30. At 20.30 I again phoned them and was told that the breakdown man had been to the car - a total lie, as I was still sitting in it, and that he had phoned me, anther lie, and that the case was now closed. they would re-open the case but it would be another 2 hour wait. On asking the call operator what location they had for me, I was told that I was apparently on a street in a small town 3 miles away from my actual location.By 21.15 and with darkness approaching, I was starting to have panic attacks and as I was having to do all the calling, my phone was running low on charge.Finally I was advised a 3rd party breakdown recovery vehicle would attend shortly. I phone this company directly and he couldn't be more helpful, keeping me updated at all tomes and calming my anxieties. Thats how a business should be run. Take note RAC!! Not until 22.30 did RAC contact me, a woman on my own, to see if I was OK and to update me. An absolutely pathetic service