RAC you have excelled in absolutely appalling customer care. Your company has completely & utterly continuously let us down. We broke down on Saturday afternoon. Our vehicle was taken and we were left stranded at a service station for 6 hours on one of the hottest days of the year with 3 young children & no belongings. We were told a hire car company would be in touch and we would be able to collect our belongings from our vehicle that was being towed to a Nottingham garage. During that time we had absolutely no communication from the RAC or partner companies. No b&bs or taxis were available to us. Our children who were hot and exhausted slept on benches and our youngest was wet and had no change of clothes. Luckily we managed to get ourselves to Liverpool. We were left a further 13 hours without any onward travel arrangements, even though I pay a premium for the service. We finally got home 23 hours later! I've spent almost a total of 3 and a half hours on the phone with the RAC. Today I should be celebrating my sons 4th birthday. Instead I'm trying to find out where my vehicle is and why it isn't in Nottingham & how I can get all our personal belongings back to us including passports and medication. I want people to share this so that no other young family has to experience it. I can not believe a company as big as the RAC can treat people like this. I am so upset, disappointed and angry. I've cried and pleaded on the phoned, I've emailed and I've fb messaged. Maybe just maybe someone @RAC will actually do what they say and call me back to help! #racbreakdown #badcustomerservice #letdown #help