Car broke down 9pm on Sunday evening on dual carriage by Bangor North Wales, clutch gone, RAC left me a 51 year old woman with disabilities on my own on side of dual carriageway throughout the night in the cold, dark, rain and I had no coat, drink or food. I rang 9pm took 30 mins to speak to a person who said to get out of car and go behind crash barrier and wait (there's was a 6ft chain fence on other side so was stuck between crash barrier and fence so nowhere to sit safely) told I'd get updates via phone, first said wait will be up to 240 mins which was enough of a joke, 2nd said another extra 30 mins delay, I rang several times couldn't always get through, when I did at at 11pm, 1am, 2am they said they were getting someone out to me, 1am was told priority team would ring me back straight away, I was crying and feeling very vulnerable and terrified and unwell & they knew that as I kept telling them but made no difference, they didn't call back straight away I rang back over hour later to be told the same, they rang 3 hours 15 mins later at 5.15am they told me it wouldn't be until 7.30am before they could get to me, I was beyond traumatised by then and asked why I couldn't go home and they pick my car up, to which they eventually agreed. I left at 6am so was there 9 hours and throughout the night on my own which was terrifying. Thought that was bad enough until recovery truck rang at 7.15 am and told me they knew they couldn't come out and job was offered to a partner agency before midnight who refused it, so they knew no one was coming out until the next morning at 7am shift, so they left me there all night knowing that, anything could have happened to me!! they could have sent me home in a taxi or asked me if someone could come get instead of robbing me off thinking they were coming!!! They also sent wrong truck out so didn't pick it up until 10am and took to a local garage near me, who turned out couldn't do the job and the RAC then refused to move it to another garage as where it was taken to wasn't one of their recommended garages, had I known that is have asked for a recommended garage! They refused to move it unless I paid the extra ridiculous cost even after the appalling service they provided!!! No, they're not getting any more money out of me. Beyond appalling service, disgusting, and when I tried to complain was fobbed off with several numbers I kept ringing to be eventually told there's no number to call to speak to a real person in customer services about my complaint or if someone could override charging me to move my car, it can only be done via email, unbelievable!!! If I could put zero stars I would, no actually is give you minus if possible!!! Worst customer service ever and I am going to put complain in and report to ombudsmen.