I was falsely given assurances on sign up that cover would include recovery to home even if it was further than 10miles by paying a surcharge. The patrolman told me that wasn’t the case and moved my vehicle to a safe location 5miles in the wrong direction from my home. I submitted a complaint 5weeks ago and despite my repeated calls they have not yet reviewed my case (listened to the call I made). When I call I’m told I’m a priority and the manager is aware. They have never contacted me it has always been me that has called. I feel like they are not going to do anything at all but fob me off. I feel like I have been duped by them. They took my money under false pretences and have no intentions of returning it. There should be a way of leaving no stars because they don’t deserve any. Shame on you RAC.