Nothing 'Royal', 'Automobile' or 'Club' about the mindless automated and dysfunctional 'chinese whispers' madness of the RAC. We pay £250 a year for 'assistance', but today got NOTHING but stress, costs and no service, or customer care. Phoned it in at 12.00. Got a 4.5 (!!!) hour estimated arrival time. Waited for 2 hours then got a phone call refusal for free recovery due to no tax (the DVLC website currently will not renew my disabled tax; their website fault). Sorted recovery myself for £10 less and FOUR HOURS quicker than the RAC, from the same garage that they used hours later. The folk that recovered me in 20 minutes then called me 2 hours later to tell me the RAC had just asked them to recover the same vehicle , which the RAC had earlier refused to recover. 6 hours after calling it in I'm still getting text messages saying they're on their way, despite the same 'trusted supplier' having sorted it out hours ago. £250 a year plus £100 to sort it myself, but much quicker, from the same garage. Thanks for leaving a disabled amputee at the roadside to sort it out better/quicker/cheaper themselves...........So what exactly our we paying for apart from dysfunctional text messages? The emperor wears no clothes.