Victim of perceived racially motivated malicious RAC breakdown engineer claiming that I am lying about the circumstances in reporting a breakdown ( as a member ) - means I am unable to access any recovery of vehicle / young family until customer services can resolve the situation Nearly 2 days later and still waiting at the back of a queue for assistance Hired a car for family to get home from personal finances Clunky online only system that regurgitates you back to the telephone automated queuing system to repeat the process and actually try and talk to a human to explain Not user friendly / inconsistent advice from different people during process / seemingly unable to resolve situation and may need to resort to arranging own recovery I and all family members will be cancelling membership - my advice is to find a user friendly - person led alternative at all costs #RACnotwhattheyusedtobe Still waiting 7 hours later in car - phoned RAC again ( 5th time) and told that there is NO LIVE JOB pending - 3rd breakdown assistance referral made ( they know my car and location obviously but keep getting details of when I reported breakdown and timing details wrong ) Promised immediate callback from Special investigation team to help resolve issue Text received but no further communication … expect 270 minute delay to mobile RAC unit ( if it arrives and job doesn't get cancelled / dropped for 4 th time - utter shambles of a company Reply to my twitter blog Reply from RAC Breakdown Cover Good afternoon, I'm sorry to read that you are feeling discontent with regards to the service you have received, this is certainly not the service that we aim to provide, and I can appreciate the frustration this must have caused you. Could you please send the full details on the complaints form via the link below and our team will assign a case handler to investigate this accordingly. Well that'll fix the car then ! Oh wait maybe in a few weeks … 1730 hrs Friday … now 8.5 hours since reported … No call back and helpline / customer services closed until Monday - phoned through call handling system again ( call number 6) told to expect further delay of another 90 minutes informed that of my Panic attacks over last 2-3 hours due to uncertainty and apprehension explained to call handler - moved to urgent medical priority list … same eta for patrol of 90 minutes Help me please After 10 hours of waiting contacted RAC again ( another 30 minute wait for them to answer) - 'no one has accepted the job yet sir' - apparently the person was very sorry ( again) but could offer nothing further as 'it isn't his responsibility to follow up on cases … I only take the phone calls !' - as he's speaking an RAC patrol drives past ( unknown to the helpline) so I flag him down , explain the situation - he assessed car ( unfit to drive ) calls up the recovery unit ( the car May or may not be recovered today !!) and organises a hire car for me to travel home No further contact from RAC by phone or text …. Now 150 miles away 15 hours later and wonder whether my car will EVER be seen again ( it is still in the original location ) RAC man himself was embarrassed by the inefficiency and sheer incompetence of the firm he works for Phoning AA tomorrow !