I pay a small fortune for this monthly, only ever used once before 8 hour wait and then sent 3rd party who could not offer the service we pay for now used again today given I am disabled and had a medical emergency they promised I would be dealt with in 2 hrs 2.5 hrs later called to advise another 2.5 hr wait, I cried to the lady!! She still could not help, my advice if your disabled and can’t wait this long avoid them! If your happy to sit in a car or wait by roadside and wait for hrs on end then join them! Shocking service we will be cancelling! Also if you have no signal you can’t use app and there is no phone number not helpful at all!