Our car broke down at the side of a busy motorway. Rung and said 45 minutes ended up taking two hours. When they finally towed us to a safe location they made no attempt to make a temporary repair (Flat tyre) and just left us there in the middle of the night. When I phoned back asking where our roadside assistance was, they have now told us it could now take 4-5 hours to get someone to come and help. They left us stranded in the middle of the night. We had 2 elderly people and a child in the car! Really not acceptable (still waiting). The AA seem much more professional!