Broken down on 11 September at 6:45 pm. Called rac waited 6 hours after they said a Petrol has attended the scene which I was in the car and no one showed up. They closed down the job. I requested another rac Petrol to come they arrived in 50mins guy towed my car to a garage and said they will sort you out for the best price which I didn’t agree with the garage but I thought why not give it a try as I had no say in it. I was advised to ring the garage the next day and the rac Petrol told me it was my water pump needs replaced, so when I rang the garage the following day and asked the lady who I spoke to. How much will it cost and how long will it take to fix my water pump. the lady said it will cost £590 and will take a week to fix I was shocked, I then rang my local garage and asked them how much will they charge to fix my water pump they said £250. So I rang rac back and told them that I am not happy with the price and garage they recommended me. The lady I spoke to rac customer service started saying. I accepted the garage and they will charge me extra to tow it to my preferred garage. I try to explain to the lady that the rac Petrol guy didn’t even let me choose my garage and took my car saying thats the only garage he’ll take me so I had no choice. I felt so upset and disappointed that the service,I paid to receive is not my choice to have my say as a customer and was being told how to use my service and not get what I paid to receive. After I explained myself a number off times. I was put on hold for for a while and in the end they accepted to tow my car to my preferred garage. I waited no show, and rang in so many times for updates they kept giving me different times. I waited few hours and kept ringing to ask for an update and they also agreed to give me a onwards travel. Which I didn’t receive I was told wait time 2-4 hours everytime. I just kept ringing and ringing Everytime I spoke to someone they kept giving me different times and a few times I asked there names they just cut off the phone. I also had to attend a funeral my uncle passed away and I couldn’t make it I kept repeating myself every time I rang in. I am so disappointed. I am making this complaint to ask is this how rac treats a customer and I been a member for 9years and think this is a joke. I am very very upset wasted two days chasing up this service