We have been with the RAC for 15 years and pay £120 per year. We have only called them out once! On Sunday we broke down in our camper van at 10.30am in North Devon . We phoned the RAC at 11am to explain what had happened and that there had been aloud knocking noise from the engine and loss of power. They said it would be 3 hours but would text us every 30 mins with an update. Which they did. Nearly every message said they were exceptionally busy and would get some one out asap. ,We phoned again to say we need a tow truck because of the size of vehicle, we were on a country lane plus it was a problem with the engine. They said someone would be in touch. We finally get a call from someone who asks me to start up the engine and rev it. He said it sounded ok . I had explained before it made the noise while driving and loss of power. I just hope I haven't done any further damage to the engine by revving it!! We explained again we need a tow truck. He said they would still send a patrol out first. We then phoned again to be then told it was now 6pm before a patrol arrives! We were really worried we would be there until midnight!! Waiting to be towed. We phoned a local recovery firm who were with us in just over 30 mins and took us all home which was 45 miles. Thank you RAC we have now cancelled our policy with you and will be going with another company!