Breakdown on 20th August RAC Left my daughter and my 2 grandchildren and son-in-law on the M25. Told it would take 270 minutes that's four and a half hours, to get to her even though they knew she was on a 4 lane high-speed part of the M25 on a grass bank with a one year old and a 4 year old. She called them at 15.40hrs. After a number of calls, one not even recorded, they eventually arrived at 17.30hrs. Shortly before this I travelled an hour from my home address to rescue my grandchildren. When they finally turned up the recovery vehicle and just two passenger seats. For 2 adults and two children. At that point they had no idea I had rescued my grandchildren. They were incompetent beyond belief they lied. I have heard nothing no acknowledgement no nothing just a case number. RAC you make me sick. You really don't care, you should be ashamed . I detailed my complaint which I think is very serious yet you have ignored me so far. Don't tell me "we will reply within 20 days" it's been 18 working days and I have heard nothing you should have replied much earlier. I even tried escalating it but still heard nothing. How dare you put my family at risk and then not even keep record a very important call from my distressed daughter. Operators were Working from home I was told by one. Walking their dog and ordering a takeaway from the comfort of their home and not giving a toss about people who depend on them.