Friday 9/9/22 at 15.53 we reported breakdown to RAC with our precise location at side of A78 coming out of Ardrossan a very busy high speed road and that our destination was home to York. 17.30-18.00 roadside repair by RAC unsuccessful. Full vehicle and persons rescue requested back to York by attending RAC patrol guy. Informed that our phone batteries were low. Text received to say with us within 180 minutes and we would be kept updated. No information by 20.00. Called RAC stressing that we felt very vulnerable and unsafe. Again told our phone batteries were low. Need help asap. Text received that ‘trusted party’ to be arranged and details to be sent. 21.00 still no confirmation of who and when. Called RAC again stressing our unsafe situation and need for overnight accommodation. Text to say sorry we were still waiting! 21.30 still no contact from RAC. 22.30-45 recovery vehicle arrived ( no information from RAC) Driver confirmed he had been contacted by RAC but given wrong location for us. No information on where he was to take us so tried 3 hotels before finally finding a room. Now 00.30-45 10/9/22. Plugged phone in at hotel no missed calls or texts from RAC re plan for our rescue and to get us home. 07.00 called RAC again to confirm plan. RAC call handler seemed not to understand that the journey back to York would be lengthy and suggested picking us up at 2pm! Told them to pick us up by 11am at latest, which did happen and in fact early! One star is for the total lack of proper communication, total incompetence and failure to understand the situation we were in. However 5 stars for the three RAC patrol guys Simon,John and Andy who got us home from Irvine to York in relays. We have been with the RAC for over 30 years and this is the first time we have really needed them. RAC you failed and have lost our custom. Would not recommend anyone to use RAC. We have put in a complaint using RAC’s procedure including asking for payment of hotel bill. Let’s see if they can sort it out.