We logged a call at 12.05 lunch time stated we had a gearbox problem & broke down on the A66 & it was 12.35 am when we arrived home after a 12 and a half hour recovery!! Shocking service, waited over 4 hours after been told it could be up to 3hours then rang back, chose the automated situation now urgent as we now needed the loo & a drink also food. It took exactly 25 mins to answer the “urgent” phone. Was told they will log the call! It was another hour or so before someone was coming out to us 40 mins away, only to be told he knew very little about automatic gear boxes. He followed us to nearest services & we limped along until we broke down altogether. A call was logged @ 6.05 pm for recovery truck & we were told as we were on the hard shoulder of a very busy A1M it was classed as dangerous & priority & someone will be with us Within 45 minutes. Finally @ 8.10pm (a private partner) arrived as RAC hadn’t a recovery truck to send?? however this drivers hydraulics failed & could not recover our vehicle. He was marvellous, rang & organised another recovery truck & took myself & husband to Weatherby services to eat & use the loo’s while they collected our vehicle then came to pick us up. They could only take us upto a 60 mile radius & arranged with RAC to meet us at Blythe services. Also gave ETA. RAC was NOT there to meet us surprise surprise! We were dropped off with our vehicle unloaded! Stood in the car park of Blythe services for yet another hour or so until we finally got picked up for our final journey back to Mansfield by a very unfriendly RAC man!!!!