I had an accident on my motorcycle and phoned. Told I was a priority case, and someone would be out soon. Taken to hospital. Phoned all night in hospital saying they were still coming. The highways agency took the vehicle away in the end. RAC took no responsibility for not picking it up, and loss of the vehicle, it took 6 days to locate. I have been a member for years and expect better. No customer service whatsoever.
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