Last night we broke down on the A34 at around 7pm, we were in an unsafe location on a grass verge it was raining hard and very cold. We had our 7 year old daughter with us. RAC didn’t turn up until half past midnight, we rang several times shouting they explained we were priority. Called us at midnight to be told they can’t get us because it’s too unsafe and we must call highway officer, they have known about our location since 7pm and no idea why they didn’t tell us to do this before. To leave a 7 year old in the cold dark rain on a dangerous road there for 5 hours is absolutely appalling. We will be taking this further with head office. The people on at the call centre of the RAC are not very sympathetic at all and when calling them on a loud A road and listening to music and adverts is not good. It took at least 15 minutes each time for someone to answer.