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Anonymous
Not at all happy , I Was passenger in my brother's car this morning on the way to work and unfortunately hit a small dear however managed to get to work and parked up I phoned Nation wide bank as I have break down cover through my account and got transferd to AA break down and recovery and explained to the call handler excataly what happened and was told not to stress and they would tow it back to a local garage for repairs Ten minute's later got a phone call from a AA patrol man and he informed me he was on route I thought great top marks to the AA , The break down guy arrived said it wouldn't be a problem and policy with the bank would cover it and no reason it couldn't be towed back however he just had let central command know before he could start...I got a phone call within 5 minute's from AA Central informing me it would cost me £300 as it couldn't be towed back and needed a recovery truck as it was classed as a road traffic accident!!! I immediately told him that i wasn't going to pay £ 300 for a five mile recovery as I found a local breakdown company willing to come out within the hour and do the same Job for £ 60 I asked the AA break down guy who was standing beside at the time the reason for this despite him telling me 15 minute's before I wasn't a problem to tow back ...He shrugged his shoulders and started making excuses... Is this the AA strategy to come out promising that the policy would cover you then start putting extra rip off cost's to vulnerable motorists stranded on the side of the road.!!
2 years ago
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