How dare you collect a frail 79 year old lady from the road side where her clutch had gone on her Fiesta and dump her 10 miles away at Tesco's in Lincoln instead of taking her home to Burton on Trent.. She broke down at 09.30 on the 4th February 2022 and when I helped her into the RAC van with her dog it was 11.30, I stupidly thought she was going home. She was then forced to pay £300.00 by your driver and she assumed that she would go home. Instead she was dumped with her dog at Tesco's . Apparently RAC are unable or incapable of transporting people home so they sub out the work. The recovery vehicle arrived at 14.50 but could not take the dog because the next customer might be allergic to dogs. He eventually left her at 17.00 having been called to do another job. Meanwhile your call centre personal managed to lie and squirm out of any responsibility for this incident stating taxis had been ordered when they hadn't and cutting off calls. This fiasco with the call centre needs investigation as incompetence and rudeness are the norm. She eventually arrived home 12 hours after she broke down. The RAC pertains to be a trusted brand and I would suggest that anyone who has a policy with them moves. To treat a frail lady with such contempt is simply scandalous and having read the reviews posted it is clear that it simply does not matter. This matter will go further. !!