Awful customer service. Non-responsive and customer service team frankly couldn't care less. I would avoid RAC and choose a different provider if you can. When things go wrong they are awful at setting things right. My story - Upon breaking down due to a clutch issue. RAC took my car to a local repair shop and informed me that I would be contacted soon about repair - they agreed to reimburse me for my travel costs back home and subsidise the cost of the repair. The car was then forgotten about and it took hours of my own time on calls to understand what had happened. Its extremely difficult to get through to the right people on calls and on emails they auto respond and say they will contact within 20 working days. I finally got the car back 7 weeks later after a clutch change. Upon returning the car they had also now broken the wing mirror and refused to pick up the bill to fix it As the RAC used a 3rd party agency to drop it back home - so now I am forced to try and contact this agency to repair the wing mirror and pay for that too. Further I'm still awaiting for them to reimburse me the costs of my travel expenses and subsidy to cost of repair of the original clutch issue. Its been 3 months since the original issue. Needless to say an absolute nightmare situation and has cost me many hours of my time, weeks without a vehicle and further costs to repair the wing mirror. Upon complaining further to the complaints team - their internal review found no reason to compensate me any further. Madness! Shambolic service. Avoid them if you can!