I have never been so disgusted in my life. Waited 6HOURS and they still didn't turn up. This company is beyond appalling. I am a senior citizen with asthma and also had a 4 month old puppy in the car. This is December in the freezing cold and I rang them at 4pm when the power steering went on our mini. All they did was send text messages saying how busy they were, then our local recovery service would come out. I was still waiting at 10pm! I had to organise the local guys myself and pay for them. I'm taking this further, I'm a pensioner and sadly beleived my insurance company and their recovery team were reliable. Furious just isn't a strong enough word