I have been waiting 11 hours today to get roadside assistance. I waited 4 hours in -3C, and then they sent a car that did not have the right equipment. Then I had to wait another 2 hours, and I walked back to my car just to be told they had cancelled that help, and I had to wait another 3 hours. Now I was freezing to death, so I had to find shelter and asked if they could call me 30min before arrival, and they said yes. They never did and then suddenly said they were there, and I said I had to get to the car, so they cancelled the job and left. I had now waited 8.5 hours for help. I am still waiting, and they can't tell me when they will arrive and said I have to wait by the car in -3C for another 3. hours minimum. This is a company that will not come and help you in need. They don't do what they say and tell you to have to stay and freeze to death, or they will not come—total madness and the worst service I have ever received. And twice I called them up and they hang up on me.