Just useless. My car came off the road in the snow on a country lane near a big hill and was very close to rolling all the way down every time I released the hand-brake, there was really nothing I could do. I called these clowns and didn't even get to explain, the operator just said 'We don't deal with vehicles stuck in snow'. I didn't get to explain that if my car rolls forward half a yard it is going to fall down a hill towards a row of houses. The operator told me to call the Police, I did that and the Police said call the Fire Brigade, I did that and the Fire Brigade said it's a recovery issue that my insurance/breakdown provider is responsible for. So I called the clowns again and told them firmly the dangerous situation and what the emergency services had said, the operator still declared it is not RAC's policy to aid customers stuck in snow. Why is that? He then advised me to wait for the snow to melt! I was a good 2 hours walk from anywhere and had been on hold for so long my battery was nearly flat. Wait for the snow to melt? Seriously? Ended up calling a friend to drive 45 miles out in dreadful snow and we spent 3 hours dragging my car back from a drop that seriously could have killed people. Then his van got stuck and we had to dig that out. In the process I punctured my tyre, maybe now my vehicle damage falls under RAC's policy? No, called again on my friends phone to be told that the flat tyre is irrelevant and the original call-out was for a car stuck in snow. Even hinted that I had deliberately punctured my own tyre! All their adverts about peace of mind and caring about their customers, nonsense. I sort of appreciate that their policy is what it is and I should have read every little detail but all I needed was a simple tow that I am sure they have the ability to do, having read other reviews I can see that this is another company happy to take your money and then try to avoid doing anything for you. Main excuse is 'We are experiencing high volumes of calls', well a good business knows how to cope with high demand and that is a real cop-out of an excuse as it still puts the blame with RAC for not being able to meet the demands and serve all of their customers. If you can't handle high volumes then you have failed as a service but it's your customers who are the ones that suffer. Wait for the snow to melt, that's top grade advice and money well spent!